Frequently Asked Questions About Access 360

  • We have several ways by which you can enroll your patients into our programs
    • We have a Provider Portal that allows you to enroll and subsequently manage your patients in the program.
    • You also have the option of accessing the product-specific enrollment form from our website.
    • You can also start the enrollment process by calling an Access 360 Reimbursement Counselor at 1-844-275-2360. Please make sure you have patient and provider information handy when you call.
    • Access 360 enrollment and services can also be requested through CoverMyMeds and OncoEMR.

  • Once you enroll a patient into Access 360, your Reimbursement Counselor can provide additional information about the AZ&Me program for qualified patients

  • If you have selected the “Co-pay Support” checkbox on the Access 360 enrollment form, your eligible patient will be automatically enrolled in the Co-pay Savings Program

  • Depending on how the request was initiated, there could be different ways of checking the status. Access 360 will normally send you a fax outlining the patient’s coverage after completing the Benefit Investigation. The fax will also contain the appropriate next steps
  • If you requested the Benefit Investigation through the Provider Portal, a research summary and next steps can be found on the patient’s page in the Portal
  • You can also call Access 360 to request an update and one of our agents will walk you through the research summary and provide you with the next steps

  • Access 360 has an alternate fax number for such occasions. If your office blocks 1-800 numbers, please fax documents and correspondence to 301-576-5797

  • We rely more on fax transmission to stay HIPAA compliant and ensure your patient’s information does not get into the wrong hands. E-mail is not yet a secure mechanism for end-to-end information transfer. To discuss other ways of communicating with Access 360, please call to speak with a reimbursement counselor at 1-844-275-2360