Frequently Asked Questions About Access 360

  • We have several ways by which you can enroll your patients in our programs:
    • You can access the product-specific enrollment form under the Forms and Resources tab above
    • You can also start the enrollment process by calling an Access 360 Patient Access Navigator at 1-844-2-WAINUA (1-844-292-4682). Please make sure you have patient and provider information handy when you call
    • Access 360 enrollment and services can also be requested through CoverMyMeds

  • Once you enroll a patient in Access 360, your Patient Access Navigator can provide additional information about the AZ&Me program for qualified patients

  • If your patient has signed the authorization and agreed to the WAINUA Support Authorization on page 1 of the WAINUA Enrollment Form, they will be automatically enrolled in WAINUA Way

  • Access 360 will normally send you a fax outlining the patient’s coverage after completing the Benefit Investigation. The fax will also contain the appropriate next steps
  • You can also call Access 360 to request an update, and one of our agents will walk you through the research summary and provide you with the next steps

  • Access 360 has an alternate fax number for such occasions. If your office blocks 1-800 numbers, please fax documents and correspondence to 301-576-5797

  • We rely more on fax transmission to stay Health Insurance Portability and Accountability Act (HIPAA)-compliant and ensure your patient’s information does not get into the wrong hands. E-mail is not yet a secure mechanism for end-to-end information transfer. To discuss other ways of communicating with Access 360, please call 1-844-275-2360 to speak with a Patient Access Navigator